View Issue Details

IDProjectCategoryView StatusLast Update
0004917SymmetricDS ProBugpublic2021-05-07 13:10
ReporterJaiGanesh S Assigned Toelong  
Status closedResolutionfixed 
Product Version3.12.7 
Target Version3.12.9Fixed in Version3.12.9 
Summary0004917: Unable to configure mail server- bad credentials -irrespective of giving the correct credentials.
DescriptionWe are unable to configure the smtp server details. Even if all the details are configured correctly, we still get the username and password not accepted error. I have checked the configuration here and it works fine. We have tried using both gmail and office365 servers and both results in same username and password error.


related to 0004959 closedelong Mail server password not working 


JaiGanesh S

2021-03-25 04:52


mailserver-error.png (51,704 bytes)   
mailserver-error.png (51,704 bytes)   

JaiGanesh S

2021-03-25 16:19

reporter   ~0001907

I think the problem could be as mentioned in this stack overflow link.


2021-04-20 12:23

developer   ~0001919

The test and send buttons are broken in 3.12.6 - 3.12.8. Password encryption was added, and it's using the encrypted password instead of the plaintext one. If you go ahead and save anyway, it will work because the system will read and decrypt the password when sending notification emails. If you are using 2-step logins with gmail, then you need to create an application password to give it instead.

Issue History

Date Modified Username Field Change
2021-03-25 04:52 JaiGanesh S New Issue
2021-03-25 04:52 JaiGanesh S Tag Attached: monitoring
2021-03-25 04:52 JaiGanesh S File Added: mailserver-error.png
2021-03-25 16:19 JaiGanesh S Note Added: 0001907
2021-04-20 12:23 elong Note Added: 0001919
2021-04-20 12:24 elong Relationship added related to 0004959
2021-04-20 12:24 elong Assigned To => elong
2021-04-20 12:24 elong Status new => resolved
2021-04-20 12:24 elong Resolution open => fixed
2021-04-20 12:24 elong Fixed in Version => 3.12.9
2021-05-07 13:10 elong Status resolved => closed
2021-05-07 13:10 elong Target Version => 3.12.9